Refund & Cancellation Policy

Last Updated: September 11, 2026

At AbelOps, we aim to maintain clear and transparent policies regarding purchases, subscriptions, cancellations, and refunds.

This Refund & Cancellation Policy explains the circumstances under which payments for AbelOps products and services may be refunded and how customers can cancel recurring subscriptions.

This policy applies to purchases and subscriptions made directly through AbelOps unless different terms are expressly agreed in a separate written agreement, order form, proposal, or product-specific agreement.

By purchasing or subscribing to an AbelOps product or service, you acknowledge and agree to this policy together with our Terms & Conditions and Privacy Policy. 

1. Products and Services Covered

AbelOps provides enterprise technology products and services, including software platforms, operational intelligence systems, automation solutions, AI-enabled technologies, implementation, onboarding, configuration, and related services.

This policy may apply to:

• Software subscriptions;
• One-time setup or onboarding fees;
• Implementation and configuration services;
• Additional services or custom work;
• Other digital products or technology services purchased directly from AbelOps.

Refund eligibility may vary depending on the type of product or service purchased.

2. Subscription Cancellation

Customers may cancel a recurring AbelOps subscription by contacting AbelOps at:

info@abelops.com

Unless otherwise stated in a separate written agreement, cancellation will prevent future recurring subscription charges.

A cancellation made during an active billing period does not automatically reverse the charge for that billing period.

The customer’s access will generally remain available until the end of the already-paid billing period, subject to the applicable Terms & Conditions.

3. Recurring Subscription Refunds

Recurring subscription payments are generally non-refundable once the applicable billing period has been charged.

AbelOps does not generally provide prorated refunds or credits for unused time remaining in a billing period.

For example, if a monthly subscription renews and the customer subsequently cancels, the cancellation will generally prevent the next renewal rather than refund the current month’s payment.

Exceptions may apply where:

• A billing error occurred;
• The customer was charged more than once for the same transaction;
• A transaction is determined to be unauthorized;
• A significant qualifying service issue occurred;
• AbelOps expressly approves a refund or credit; or
• A refund is required by applicable law.

4. One-Time Setup and Onboarding Fees

Certain AbelOps products or plans may include a one-time setup, onboarding, configuration, implementation, or deployment fee.

These fees are generally non-refundable once the applicable setup, onboarding, configuration, or implementation work has commenced.

This is because AbelOps may allocate personnel, technical resources, configuration work, and other resources once implementation begins.

If a customer requests cancellation before the applicable setup or implementation work has commenced, AbelOps may review the request and determine whether the setup fee, or any portion of it, is eligible for a refund.

The decision may take into account:

• Whether implementation work has started;
• Work already completed;
• Resources already allocated;
• Third-party costs already incurred; and
• The terms of any applicable written agreement.

Nothing in this section limits any refund right that cannot legally be excluded.

5. Change of Mind or Non-Use

Unless required by applicable law or otherwise agreed in writing, AbelOps does not generally provide refunds solely because:

• A customer changes their mind after purchasing;
• A customer no longer requires the service;
• A customer does not use the service during an active subscription;
• An authorized user does not use available features;
• A customer later decides that another plan would have been preferable; or
• A customer cancels after a recurring payment has already been processed.

Customers are encouraged to review the applicable product information, features, pricing, and billing terms before completing a purchase.

For questions before purchasing, customers may contact info@abelops.com.

6. Billing Errors and Duplicate Charges

If you believe that you have been charged incorrectly or charged more than once for the same transaction, please contact us at:

info@abelops.com

AbelOps will review the relevant transaction and account information.

Where a billing error or duplicate charge is confirmed, AbelOps may issue an appropriate refund, credit, correction, or other reasonable resolution.

7. Unauthorized Transactions

If you believe that a transaction associated with your AbelOps account was made without authorization, please contact us as soon as reasonably possible at:

info@abelops.com

We may request information reasonably necessary to verify the account, transaction, and circumstances surrounding the payment.

Unauthorized-payment claims may also be subject to the procedures of the applicable payment provider, financial institution, card network, and applicable law.

AbelOps will review legitimate unauthorized-payment concerns and take appropriate action based on the available information and applicable requirements.

8. Service-Related Issues

If a customer experiences a significant technical or service issue that materially prevents use of a paid AbelOps service, the customer should contact AbelOps so that we have a reasonable opportunity to investigate and address the issue.

Depending on the circumstances, AbelOps may provide:

• Technical assistance;
• Restoration of service;
• Correction of the affected issue;
• An account credit;
• An extension of service;
• A partial or full refund where appropriate; or
• Another reasonable resolution.

A temporary interruption, scheduled maintenance, third-party outage, internet connectivity issue, customer-side configuration issue, or other circumstance outside AbelOps’ reasonable control does not automatically qualify for a refund.

Each service-related request will be reviewed based on the specific circumstances and any applicable agreement.

9. Custom Services and Additional Work

Where AbelOps provides customized implementation, configuration, integrations, development, consulting, or other separately scoped services, refund terms may be governed by the applicable proposal, order form, statement of work, or written agreement.

Fees relating to work that has already been completed or resources that have already been committed are generally non-refundable unless otherwise agreed in writing or required by applicable law.

Where a separate written agreement contains specific refund or cancellation terms, those terms will control to the extent of any conflict with this general policy.

10. How to Request a Refund

Refund and billing requests should be submitted to:

info@abelops.com

To help us review your request, please include:

• Full name;
• Business or organization name;
• Email address associated with the account;
• Product or service purchased;
• Transaction or invoice information, where available;
• Date of the charge;
• Amount charged; and
• Reason for the refund request.

Please do not send complete credit or debit card numbers, security codes, passwords, or other sensitive authentication credentials by email.

11. Refund Review

Submitting a refund request does not automatically guarantee that a refund will be issued.

AbelOps will review requests based on factors including:

• The type of payment;
• The applicable product or service;
• The relevant billing period;
• Whether setup or implementation work has commenced;
• The customer’s account and transaction history;
• The nature of any reported service issue;
• Any applicable written agreement; and
• Applicable legal requirements.

AbelOps may request additional information where reasonably necessary to investigate the request.

Our objective is to handle legitimate refund and billing concerns fairly and consistently while protecting our customers and business from fraudulent or improper claims.

12. Approved Refunds

If a refund is approved, AbelOps will generally process it through the original payment method where reasonably possible.

Once a refund has been initiated, the time required for the funds to appear in the customer’s account may depend on the payment processor, card network, bank, financial institution, payment method, and country involved.

AbelOps does not control processing times imposed by external financial institutions.

Where returning funds to the original payment method is not reasonably possible, AbelOps may determine an appropriate alternative in accordance with applicable law and payment-provider requirements.

13. Effect of a Refund on Service Access

Where a full refund is issued for a product or subscription, AbelOps may terminate or restrict access to the corresponding paid service.

Where a partial refund or account credit is provided, the effect on service access will depend on the circumstances and the resolution agreed with the customer.

A refund does not create a continuing right to use a product or service for which the corresponding payment has been reversed or returned.

14. Chargebacks and Payment Disputes

If you believe a charge is incorrect, duplicated, unauthorized, or otherwise requires investigation, we encourage you to contact AbelOps at info@abelops.com so that we can review the matter and attempt to resolve it directly.

Nothing in this policy prevents a customer from exercising any lawful rights available through their financial institution, payment provider, card network, or applicable law.

If a chargeback or payment dispute is initiated, AbelOps may provide relevant transaction, subscription, account, billing, service-delivery, and communication records to the applicable payment provider, financial institution, card network, or other authorized party as reasonably necessary to respond to the dispute.

AbelOps will not restrict a customer from exercising a legitimate legal or payment-dispute right.

15. Fraudulent or Abusive Refund Requests

AbelOps reserves the right to deny refund requests that it reasonably determines to be fraudulent, deceptive, abusive, or inconsistent with the applicable purchase terms, subject to applicable law.

Where necessary to protect AbelOps, its customers, payment systems, or services, AbelOps may also suspend or restrict accounts associated with suspected payment fraud, abuse, or other prohibited activity in accordance with the Terms & Conditions.

16. Taxes and Third-Party Charges

Where taxes are collected as part of a transaction, the treatment of those taxes following a refund will depend on applicable law and the nature of the transaction.

Foreign transaction fees, currency conversion charges, bank fees, card issuer fees, or other charges imposed independently by a customer’s financial institution or third party are outside AbelOps’ control and may not be refundable by AbelOps.

17. Legal Rights

Nothing in this policy is intended to exclude, restrict, or waive any refund, cancellation, or other legal right that cannot lawfully be excluded under applicable law.

Where applicable law provides a customer with rights that differ from this policy, the applicable legal requirements will prevail.

18. Changes to This Policy

AbelOps may update this Refund & Cancellation Policy from time to time to reflect changes to our products, services, billing practices, payment processes, legal requirements, or business operations.

The updated policy will display a revised Last Updated date.

Material changes will apply in accordance with applicable law and any existing contractual obligations.

19. Contact AbelOps

For refund requests, cancellation requests, billing concerns, or questions regarding this policy, please contact:

AbelOps
Email: info@abelops.com
Phone: +1 (307) 449-2558
Address: 30 N Gould St, Ste B, Sheridan, WY 82801, USA

Last Updated: September 11, 2026